- Land rover incontrol customer service how to#
- Land rover incontrol customer service update#
- Land rover incontrol customer service pro#
Land rover incontrol customer service pro#
Jaguar issued TSB JTB00593NAS6 in January 2019 titled “InControl Touch Pro Features May Not Function As Expected,” and a week later another Land Rover InControl TSB was sent to dealers, but the class action says neither bulletin fixed the problems. However, the class action lawsuit alleges the bulletin failed to solve the InControl infotainment system problems.
Land rover incontrol customer service update#
“In response to customer feedback on the performance of the InControl Touch Pro system, Jaguar Land Rover has developed a software update designed to enhance the robustness of a range of system features and functions.” - TSB JTB00593NAS5
In August 2018, Jaguar Land Rover issued TSB JTB00593NAS5 because the “InControl Touch Pro Features May Not Function As Expected:”
Land rover incontrol customer service how to#
Jaguar Land Rover allegedly knew about InControl problems because the automaker issued technical service bulletins (TSBs) to dealerships about how to deal with customer complaints. Jaguar Land Rover InControl Technical Service Bulletins In addition, consumers are at risk when trying to use the backup cameras, hands-free calling or the heating systems to remove ice or fog. The Land Rover lawsuit also alleges InControl defects cause safety dangers due to distractions caused by unexpected audio and video errors. The plaintiff says Jaguar Land Rover didn't tell him about the infotainment system problems and doesn't inform other consumers of the alleged defects.Īccording to the InControl class action, normal use causes the user interface to fail and the system is slow to respond and suffers crash loops. But the Land Rover InControl lawsuit alleges the system experiences problems just about every time the vehicle is started. The plaintiff says the InControl system has went through numerous updates, then it was serviced in November 2020. Michigan plaintiff Blake George purchased a 2019 Land Rover Range Rover equipped with an InControl Touch Pro Duo infotainment system which has allegedly suffered regular problems since his purchase. The InControl lawsuit says the infotainment systems are marketed as the most advanced with the most control and most features. The class action lawsuit includes both InControl Touch Pro and InControl Touch Pro Duo infotainment systems that control multiple important features, including the radio, smartphone integration, heating and air conditioning, rearview camera display and navigation. The mapping on this website is provided by external mapping providers and is for general information purposes only.InControl Touch Pro and InControl Touch Pro Duo infotainment systems allegedly go black.Ī Jaguar Land Rover InControl lawsuit alleges the infotainment systems fail to start, go black, freeze and fail in these Jaguar and Land Rover vehicles. Please contact your local authorized Land Rover Retailer for availability and prices. Some vehicles are shown with optional equipment and retailer-fit accessories that may not be available in all markets. The information, specification, engines and colors on this website are based on European specifications and may vary from market to market and are subject to change without notice. Some features may vary between optional and standard for different model year vehicles. Jaguar Land Rover Limited is constantly seeking ways to improve the specification, design and production of its vehicles, parts, options and/or accessories and alterations take place continually, and we reserve the right to make changes without notice. This is a very dynamic situation, and as a result imagery used within the website at present may not fully reflect current specifications for features, options, trim and color schemes. Please contact your local authorized Land Rover Retailer for detailed specifications.
The global shortages of semiconductors and other materials are currently affecting vehicle build specifications, option availability, and build timings. Important note on imagery & specifications. © 2023 Jaguar Land Rover North America, LLC
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